12 Solutions for Enabling Effective Social Customer Service

Our friends at Midway Sky recently ran a blog on 12 Tips for Delivering Effective Social Customer Service. It’s a great piece and one that focuses on what organisations ‘need to do’ to get proactive across social channels.

However, we thought it would also be useful to take a look at these tips and understand ‘how’ to deliver those outcomes. What technical solution do we need to get in place to really deliver outstanding social customer service?

Here’s a rundown of those 12 Tips, with the added bonus of how to deliver the results: Continue reading “12 Solutions for Enabling Effective Social Customer Service” »

4 Steps to Optimising your Social Customer Service

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DigiDesk has been built by the contact centre, for the contact centre, to enable the delivery of effective social customer service. There are a number of steps to help identify key mentions, distribute them across a virtual team of agents and manage the customer experience, even if that does mean switching to more private channels (and back again).

Continue reading “4 Steps to Optimising your Social Customer Service” »

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