12 Solutions for Enabling Effective Social Customer Service

Our friends at Midway Sky recently ran a blog on 12 Tips for Delivering Effective Social Customer Service. It’s a great piece and one that focuses on what organisations ‘need to do’ to get proactive across social channels.

However, we thought it would also be useful to take a look at these tips and understand ‘how’ to deliver those outcomes. What technical solution do we need to get in place to really deliver outstanding social customer service?

Here’s a rundown of those 12 Tips, with the added bonus of how to deliver the results: Continue reading “12 Solutions for Enabling Effective Social Customer Service” »

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